Writing Customer Service resume for a fresher or new grad is a tricky task. Following are some usefull tips for Customer Service Freshers which will enable you making your own impressive resume.
Checkout following points before creating your resume for the post of Customer Service
The Customer Service CV is typically the first item that a potential employer encounters regarding the Customer Service job seeker and is typically used to screen applicants, often followed by an interview, when seeking employment.
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Have you ever gotten stuck trying to write a resume that adequately highlights your experience and skills? Or have you struggled finding the right words to capture the attention of a hiring manager? A well written resume can be your ticket to your dream job and make the difference between getting noticed or ignored by the hiring manager – yet, resume writing is not something that is taught in school. Writing a successful resume is not easy. It takes time, effort and dedication, and it is difficult to find reliable information on what to include and what can be left out. The lack of information available is in part due to the difficulty of providing one guideline fit for everybody. Each person is unique and brings his or her own skill sets to the table, meaning that each resume needs to be unique as well. A good CV format for fresher must be written in proper format.
What information should a Customer Service CV include
What are the most important aspects of CV that you look for?
45% Previous related work experience
35% Qualifications & skills
25% Easy to read
14% Spelling & grammar
9% Education (these were not just graduate recruiters or this score would be much higher!)
9% Intangibles: individuality/desire to succeed
3% Clear objective
2% Keywords added
1% Contact information
1% Personal experiences
1% Computer skills
A comparison between a good and abd Customer Service resume format
|Bad Customer Service Resume||Good Customer Service Resume|
Writing a Customer Service resume is much like writing a paper for school. Every detail contributes – positively or negatively – to your final "grade." Like teachers, hiring managers look for a cohesive story; a persuasive argument; a neat, well organized appearance; and of course, perfect spelling and grammar.
The difference is that teachers read the entire paper (at least we hope) before assigning a grade. Hiring managers will probably decide within 10-30 seconds whether your resume is worth their time. If they spot an error or see nothing noteworthy during that brief scan, your resume may never get a full reading.
Read following great tips and instructions before creating your reusme
1. Check for Your Email Address for Customer Service Resume
BAD Email Address Example
GOOD Email Address Example
Try to use your real name in your email address:
Suggestion : Create a new email address specifically for your job search.
Check Your Objective for Customer Service Resume
" Writing an effective objective statement is tough. To make it easier, we have listed 50 objective statements from actual job seekers. You can see what works, and what doesn't. A hiring manager will often read dozens, if not hundreds of resumes at a time "
Bad Resume Objective Example
"To work for a company with a warm environment and great pay."
"To utilize my skills and experience working for an aggressive company, but more important, a well-balanced company."
" A challenging creative opportunity where I can apply my skills in a dynamic organization with plenty of room for advancement."
Good Resume Objective Example
" I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively "
" To apply the knowledge acquired through a bachelor's degree in Marketing and Communications and two summer internships at a public relations agency to an entry-level position on the marketing or PR team of a major financial institution. "
"My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation."
What Should You Avoid?
job interview Many job seekers use the resume objective for the wrong reasons. Instead of focusing on what they can offer to their potential employer, they use the resume objective simply as a means to get the job.
Typically, bad resume objectives are too general and lack focus on details, thus creating a bad impression to hiring managers. However, writing a non-customized objective that does not match the position you're applying for can considerably decrease your chances to be considered for the job.
Summary of Your Qualifications for Customer Service Career
SUMMARY OF QUALIFICATIONS
A loan and credit underwriter, experienced at analizing loan applications and working with customers in commerical and retail loan transactions.
SUMMARY OF QUALIFICATIONS
Accomplished loan and credit underwriter with nine years' experience in commercial and retail banking and a proven record of profitable lending transactions. Adept at combining in-depth knowledge of industry practices and legal requirements with analytical expertise, strategic negotiation, and skillful relationship building to secure new and repeat business. Earned top underwriter or runner-up status in Northeast region for past four years.
Finally use following tips and idea's to wrap your Customer Service resume with useful informations
Contact Information: Name, Address, Phone Number (be sure to use one that you can answer during business hours), and email address.
Professional Summary as Customer Service : Defines your career objectives, highlights your experiences, skills and training. This summary will tell them what you can do for their organization. Great to include if you are switching careers or would be coming in on an entry level. Keep this sentence targeted, powerful and precise. Usually only a sentence or two in length.
Work Experiences for Customer Service Jobs: Only extend this area back 10-15 years maximum. Unless of course, you are moving from a company you have been with for 20 years. In that case, you will want to use the proper dates. If you are someone who has had six jobs in 15 years, keep it within the 10-year frame. Be sure to start with the most recent job title. Exclude unpaid experiences and volunteer work from this section. Remember you want to sell yourself to the reader, so consider that when deciding if a job is relevant to the job you are pursuing.
Education for Customer Service Freshers: There are different strategies for this section based on your level of schooling, work experience, and how long you have been out of school. If you have been out of school for fewer than 5 years, you will want to place education before work experiences. If you are more than 5 years from your school experience, you will want to place education after work experience. Areas to include if they highlight your success are: GPA, Honors programs, Clubs, Athletics, Relevant Course Work, and extracurricular activities. Your highest level of completed schooling should be listed first. If you have a Bachelor's degree, there is no need to include your high school information.
Achievements: Include this area if you have relevant highlights to show you are an excellent choice for the position. Highlights can include: Promotions, Certifications, Awards, Licensing